Privacy Policy

1. Introduction

NEXO ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password, display name, date of birth
• Profile Information: Preferences, interests, and settings you choose to share
• Conversation Data: Messages you exchange with our AI companions
• Payment Information: Billing details processed securely through Stripe

2.2 Information Collected Automatically

• Usage Data: How you interact with the Service, features used, time spent
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Personalize your experience with AI companions
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues or abuse
• Comply with legal obligations

4. AI Conversations and Data Retention

Conversation Storage: Your conversations with AI companions are stored to provide continuity and improve your experience. This allows our AI to remember context and provide more personalized responses.

AI Training: We may use anonymized and aggregated conversation data to improve our AI models. Individual conversations are not used to train AI without your consent.

Retention Period: Conversation data is retained for as long as your account is active. You can request deletion of your conversation history at any time.

5. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties that help us operate the Service (e.g., hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5.1 Third-Party Services We Use

• OpenAI: AI model provider (conversations are processed through their API)
• Stripe: Payment processing
• Render: Cloud hosting
• Vercel: Frontend hosting

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@trynexo.ai. We will respond within 30 days.

8. Cookies and Tracking

We use essential cookies to maintain your session and authentication. We may also use analytics cookies to understand how the Service is used.

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Service.

9. Children's Privacy

NEXO is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

VENKO AI INNOVATIONS LLC
2 S Biscayne Boulevard Suite 3200 #5817
Miami, Florida, 33131
United States

Email: info@trynexo.ai
Website: https://trynexo.ai