Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to site owners.

In addition to cookies, we may use similar technologies such as local storage, session storage, and pixels to store and retrieve information on your device. Throughout this policy, we refer to all of these technologies collectively as "cookies."

2. How We Use Cookies

NEXO uses the following categories of cookies:

2.1 Essential Cookies

These cookies are strictly necessary for the operation of our Service. They enable core functionality such as authentication, session management, and security features. Essential cookies are always active and cannot be disabled, as the Service would not function properly without them.

• Authentication: Keep you signed in across pages and sessions
• Session Management: Maintain your session state while using the platform
• Security: Help protect your account from unauthorized access and prevent CSRF attacks

2.2 Functional Cookies

These cookies allow us to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.

• Language Preferences: Remember your preferred language setting
• Theme Settings: Store your dark/light mode preference
• Chat Configuration: Retain your AI companion conversation preferences and layout settings

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our Service by collecting anonymous, aggregated information. This data allows us to improve the performance and usability of NEXO.

• Pages visited and time spent on each page
• Features used and interaction patterns
• Error rates and performance metrics
• General geographic region (country level)

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies and recommend reviewing the respective privacy policies for more information.

• Stripe: Used for secure payment processing. Stripe may set cookies to detect fraud and process transactions safely. See Stripe's Privacy Policy.
• Vercel Analytics: Used to collect anonymous performance and usage metrics to help us optimize the platform. See Vercel's Privacy Policy.
• Sentry: Used for error tracking and monitoring to help us identify and fix issues quickly. See Sentry's Privacy Policy.

4. Managing Your Cookies

Most web browsers allow you to manage your cookie preferences through browser settings. You can typically:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies from being set
• Delete all cookies when you close your browser

Please note that disabling or blocking certain cookies may affect the functionality of NEXO. In particular, essential cookies are required for the Service to operate correctly — disabling them may prevent you from signing in or using core features.

For more information on managing cookies in your browser, visit your browser's help documentation or allaboutcookies.org.

5. Cookie Duration

Cookies used on NEXO fall into two categories based on their duration:

• Session Cookies: These are temporary cookies that are deleted when you close your browser. They are used primarily for session management and security during your visit.
• Persistent Cookies: These remain on your device for a set period or until you delete them manually. They are used to remember your preferences, keep you signed in, and provide analytics data across multiple sessions.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make material changes, we will notify you by email or through an in-app notification, and we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we use cookies.

7. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

VENKO AI INNOVATIONS LLC
2 S Biscayne Boulevard Suite 3200 #5817
Miami, Florida, 33131
United States

Privacy Email: privacy@trynexo.ai
General Email: info@trynexo.ai
Website: https://trynexo.ai